I Need Trip Help Center | 24x7 Customer Care Support

I Need Trip Help Center page lists out various types of issues that you may have encountered so that there can be quick resolution and you can go back to Travel Mode. For example, you can get more information regarding availability of hotel, package date change, help with returns (and refunds), cancellation and much more. I Need Trip Help Center also lists out more information that you may need regarding on Ground issues, extending stay, upgrading Tours, and more. The page has various filters listed out so that you can get your queries solved quickly, efficiently, and without a hassle. You can get I Need Trip Help Center number or even access I Need Trip Chat support if you need professional help regarding various subjects. The support executive will ensure speedy assistance so that your traveling experience is positive and enjoyable. You can even inform your loved ones of the support page so that they can properly get their grievances addressed as well. Once you have all your queries addressed, you can pull out your Destination list and Book for all your Travel requirements in one place. You can book during festive season sales to get your hands on some attractive deals online.

FAQ'S

Before Booking Queries

How do I book Package Online?

We have created such an easy booking module for our Travelers. For Booking Package online, Go to our package tab and search your destination. Now check all available options, select your package with live inventory and simply proceed with payment. Our Operations Team will share all associated information within 24hrs to your booking.

How Do I Prepare Completely Customize Itinerary?

Our Package booking module helps you with different itineraries for a single destination. You just have to select your preferable itinerary and share us your details on query form. Our Travel Specialist will call you and design a complete itinerary as per your requirements. Our Travel Specialist will even help you with suggestions to make the best suitable itinerary.

How Do I Make Group Booking?

When 10 or more people are traveling together, we count it as Group Booking. To make different arrangements for group or groups, we have a separate desk specially defined for Group Request. Direct Contact details and email ID's are mentioned at our contact us page.

How Do I Make Mice Booking?

Making special arrangements for Meetings, Incentives, Conference/ Conventions and Exhibitions/ Events, we count it as Mice Booking. To make special arrangements for Mice, we have a separate desk specially defined for Mice requests. Direct Contact details and email ID’s are mentioned at our contact us page.

How Do I get connected to Travel Specialist in company?

Our Booking portal is customer friendly, to avail any service like Flights // Hotels // Activities // Holidays anything can be booked easily. For any queries/suggestions related to any travel and tourism product, we have customer care support number active for 24*7. For Holiday Booking, you just need to fill the query form and our Travel Specialist for respective destination will get back to you within TAT time. Our Team adhere to Turn Around Time of 30 minutes and will help you with a customized itinerary.

What if I’m confused to final one Travel destination?

One common confusion during planning for a holiday is to select a perfect destination for your travel needs. So, the moment you click on our website, you will have multiple kind of holiday package options be it domestic or international. Select any destination and share all details in query form rest our Travel Specialist will do by understanding your taste and expectations from this Holiday. Their expertise and knowledge about destination will help you to finalize your package.

"Whatever is in your bucket list, we can mke it into your budget list"

What is Maximum TAT Time to get revert on Query?

Turn Around Time for any request is most important in the service industry hence, as a leading Travel company I Need Trip always  strive to exceed our customers’ expectations and meet their requirements within least time frame. So, our aim is to manage every new resquest within TAT time by looking after their needs and preferences.

Can the same specialist will handle my trip from start to finish?

Appointing a single executive to handle multiple services involved in a booking is always difficult, but our specialists are so dynamic that they will be handling your each and every query from selecting a tour package to a post travel feedback. Our executive who is assigned to make your bookings, will be available 24*7 on single call to keep you updated about every minute details.

In which language the Travel Specialist will communicate?

Our entire Team can communicate in English and Hindi. For group and Mice queries we have available Tour Leaders to handle every kind of specific language request. Our Team is efficient to handle any linguistic barrier to deliver you hassle-free services.

How Do Corporates can get on board with company?

I Need Trip is among those few brands who have created special forums for corporate and SMEs. Our B2E platform enables every corporate to make bookings with easy steps. Our Portal is so advanced to cater various types of queries with a separate 24*7 customer support desk. Kindly contact our corporate team or logon to partner.ineedtrip.com and register to get on board with I Need Trip.

After Booking Queries

How Do I Track my Booking?

Our Pre Booking and Post Booking handling happens in chain system. Package Details finalized will be shared with each department for hassle free handling of booking. Our internal system is so advanced, that it will keep sending your updates regularly, so you just have to watch your email and WhatsApp notifications.

How Do I Track my Vouchers?

Once your Package Details are finalized, complete booking details will be shared with each department for hassle free handling of booking. Our internal system is so advanced, till the time your booking is under process, system will keep sending your updates regularly. After receiving confirmation from all counter parts, vouchers will be shared on email.

How Do I Track my Tax Invoices?

Invoice and challans for Flights // Hotels // Activities are issued at same time of making booking. In case of Holidays and Visa services, Our Account team get in touch with you for all details and thereafter share all accounting documents against your booking.

What if I miss my vouchers?

Missing your vouchers or tickets is not a problem now, While on tour you are always connected with us on WhatsApp group, just type a single message and we are present with solutions to any query.

How Do I cancel my Booking?

Cancellation for Flights // Hotels // Activities can be done easily from your account login. In case you want to cancel your Holiday Booking, help us with an email to our customer support or your Travel Specialist and they will share details within 24 hrs time. Cancellation of Holiday Booking under medical or emergency issue within 07 days to travel is treated under high priority and our team always try to help you with best solution.

How Do I change my Destination?

Our 24*7 customer support number provided on the voucher will help the traveller to connect to the local office directly. Your Travel Specialist always stays in touch for any kind of changes in Holidays Booking, so for any type of amendment you are actually just a message away from our reach.

How Do I upgrade my Booking?

Our 24*7 customer support number provided on the voucher will help the traveller to connect to the local office directly. Your Travel Specialist always stays in touch for any kind of amendment in Holidays Booking, so for any type of Upgrades you are actually just a message away from our reach.

How Do I Track my Visa appointment?

Our Pre Booking and Post Booking handling happens in chain system. Package Details finalized will be shared with each department for hassle free handling of booking. So, once complete booking is confirmed, our visa team will share required documents list and will apply for visa appointment as per your convenience.

What would do if I have booking related issue?

For Any Kind of Booking complaints, we have allocated Grievance desk specially. In case if any booking is not handled properly or Travellers are not happy with certain things, they can also drop message or email to directors of company. Complete contact information of Director’s are mentioned on Director desk page.

My booking is not confirmed but amount is debited from my account, how will I get a refund?

Online payments are monitored by our systems, For any uncompleted transaction, the transaction is kept on hold and we ask the traveller to share relevant proofs. This is done to make sure that the transaction is genuine and authorised. After verification payment will be credited back to Traveller account through same mode same time.

How much refund will I get if my flight booking is non-refundable?

Normally before booking flights, you have links available to check and verify cancellation policies for selected flight. In case your flight is non-refundable, then only limited taxes will be refunded by airline as per their policies. In case of medical emergency, some airlines give flexibility even for non-refundable ticket as per their policies.

The airline cancelled my flight and I want to claim a refund. What should I do?

You have the right to a flight cancellation refund if your flight has been cancelled. You will be offered an alternative flight, and you can request a different alternative if you prefer. But if none of the available flights suit your travel plans, you can request a full refund. In case you are in contact with our 24*7 support, then automatically they will do needful and amount will be refunded.

How can I add meal/baggage to my booking?

Booking Meal or Adding extra baggage is available while booking flight tickets. In case you want to add it later, then get connect on our customer support to help with you services.

On Tour Queries

How Do I connect with local office?

Our 24*7 customer support number provided on the voucher will help the traveller to connect to the local office and the head office. Two days before the travel a WhatsApp group has been created between the traveller, the executive of local office and the head office to support uninterrupted travel.

How Do I connect with I need trip executive on tour?

Our 24*7 customer support number provided on the voucher will help the traveller to connect to the local office and the head office. Two days before the travel a WhatsApp group has been created between the traveller, the executive of local office and the head office to support uninterrupted travel.

What if Hotel Deny my Check inn?

Two days before the travel date our operations team again reconfirm your booking with hotelier and local Ground handler. However, if in case hotel denies the check inn just connect us on customer support and our executive helps you to check-inn within minutes to make you comfortable again.

What if I miss my flight?

If you missed a flight because you were late to the airport, you don't have any real rights, Under most domestic and international airline policies — which are outlined in the contract of carriage on the airline website — if you miss a connection, it will rebook you on the next flight at certain charge. For Holiday Bookings, We schedule the transfer to the airport 3-4 hours before the departure of flight. If, in case, it's still missed you can contact 24*7 helpline number, they will help you to resolve the issue.

What if my baggage is delayed at Airport?

Please contact Airline personnel in the arrival hall and report the same. A Property Irregularity Report will be filed and a copy will be given with a reference number for follow up action. The traveller needs to raise the complaint at 24*7 helpline number as well so that our local office will help the traveller to Pick and deliver the baggage at the concerned place.

What if I miss my Transfer?

If the traveller is delayed at the time of transfer then it is suggested to him to prior inform at the local office number mentioned on the voucher so that driver can wait.In case, the transfer is missed, he must inform so that the local office will reschedule the transfer.

What if I lost my passport on Tour?

Travelling on an International Holiday and loosing passport is always a alarming situation. Traveller has to visit the nearest Indian embassy or consulate and contact Our Specialist working for you at customer care. They are well prepared to handle such tough situations and can help you with procedure to follow. This is reason we always recommend our customers to buy a Travel Insurance before going on International Tour. Travel Insurance covers all such type of emergency situations.

What if I lost my baggage on Tour?

Travelling on an International Holiday and loosing luggage is again an alarming situation. Our Specialist working for you at customer care are well prepared to handle such tough situations and can help you with procedure to follow. This is reason we always suggest our customers to buy a Travel Insurance before going on International Tour. Travel Insurance covers all such type of emergency situations. We also recommend our Travellers to carry their expensive items like electronics, jewellery, cash along with them, as such things are not covered under Travel Insurance.

How Do I reschedule my Trip?

If the traveller wants to extend the trip or wants to come early or wants to modify the itinerary, you can reschedule it with the help of the contact number mentioned on the voucher or inform us on the whats app group created among the traveller and the local and head office

Can I get Medical Assistance on Trip?

Travelling with Travel Insurance on your Holiday or Business trip // Group or Mice Movement // Domestic Travel or International, always covers any type of medical emergency.

How can I stay in touch with my family and friends on a Trip?

On Every International Holiday, we suggest to buy an International sim card for temporary use. In case your number is not reachable or you cannot get in touch with your family, we always suggest you to take help of our Travel specialist who is in touch with you from Day 01. This way all important messages can be passed through our team and vice versa.